Technical Account Manager

4 weeks ago


Atlanta, Georgia, United States Yardi Systems, Inc. Full time

About the Role:

We are seeking a highly skilled Technical Account Manager to join our Public Housing Team at Yardi Systems, Inc. As a Technical Account Manager, you will be responsible for delivering exceptional customer support, prioritizing software issues, and working closely with our valued clients.

Key Responsibilities:

  • Provide top-notch customer support during product implementations and go-live processes.
  • Utilize your problem-solving skills to effectively troubleshoot application issues.
  • Follow up on any issues that require additional research or information from clients.
  • Prepare detailed write-ups for escalated issues.
  • Foster strong relationships with customers.

Requirements:

  • High comfort level with troubleshooting and providing live support over phone and email.
  • Outstanding written and verbal communication skills.
  • Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
  • Excellent attention to detail and the ability to follow processes diligently.

About Yardi Systems, Inc.:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products.



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