Technical Account Manager
4 weeks ago
About the Role:
We are seeking a highly skilled Technical Account Manager to join our Public Housing Team at Yardi Systems, Inc. As a Technical Account Manager, you will be responsible for delivering exceptional customer support, prioritizing software issues, and working closely with our valued clients.
Key Responsibilities:
- Provide top-notch customer support during product implementations and go-live processes.
- Utilize your problem-solving skills to effectively troubleshoot application issues.
- Follow up on any issues that require additional research or information from clients.
- Prepare detailed write-ups for escalated issues.
- Foster strong relationships with customers.
Requirements:
- High comfort level with troubleshooting and providing live support over phone and email.
- Outstanding written and verbal communication skills.
- Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
- Excellent attention to detail and the ability to follow processes diligently.
About Yardi Systems, Inc.:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
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