Service Manager
2 weeks ago
We are seeking a highly skilled and experienced Service Manager to join our team at GPAC, a leading search firm specializing in placing quality professionals within multiple industries across the United States. As a Service Manager, you will play a critical role in ensuring the efficient operation of our service department, managing all aspects of service work, and providing exceptional customer service.
Key Responsibilities:- Develop and implement a priority system for scheduling service work to ensure timely completion and maximum efficiency.
- Ensure all manufacturer warranty claims are processed and filed in a timely manner, maintaining a high level of customer satisfaction.
- Schedule and assign job and work areas to employees based on their skills and knowledge, as well as customer needs.
- Order parts as needed to minimize downtime and ensure seamless service delivery.
- Coordinate training programs to enhance employee skills and knowledge, driving continuous improvement.
- Monitor and analyze monthly metrics to ensure departmental goals are met, identifying areas for improvement and implementing corrective actions.
- Provide exceptional customer service, demonstrating a deep understanding of customer needs and delivering solutions that meet or exceed expectations.
- Proven leadership and communication skills, with the ability to motivate and inspire team members.
- Ability to thrive in a fast-paced environment, with a strong sense of urgency and a focus on delivering results.
- Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- Competitive salary and commission structure, with a target salary of $130k+
- Comprehensive health insurance package
- 401k match, up to 3%
- Generous PTO policy
GPAC is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service.
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