Automotive Service Consultant
2 weeks ago
We are seeking an experienced Service Advisor to join our industry-leading service team at Walker Chrysler Dodge Jeep Ram in Alexandria.
Key Responsibilities:
- Act as the primary point of contact for customers, interpreting their needs and communicating with mechanics to ensure seamless service delivery.
- Understand customer concerns and arrange for necessary repairs, prioritizing services and offering options to meet their needs.
- Set and manage customer expectations regarding service delivery, keeping them informed of repair needs and completion times.
- Collaborate with mechanics to ensure efficient and effective service delivery, ensuring customer satisfaction and loyalty.
- Continuously evaluate and improve service processes to maintain high standards of quality and customer satisfaction.
About Us:
Walker Chrysler Dodge Jeep Ram is a leading automotive dealership committed to providing exceptional customer service and support. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
Requirements:
- Proven experience as a Service Advisor or in a related role.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Knowledge of automotive repair processes and procedures.
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