Customer Service Associate

3 weeks ago


Alexandria, Louisiana, United States Tower Loan Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Tower Loan. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide top-notch customer service via phone and in-person
  • Process customer payments and maintain accurate records
  • Market to current and former customers for additional business opportunities
  • Manage cash drawer and accounting activities, including balancing and preparing deposits
  • Perform administrative tasks, such as checking branch mail and filing
  • Investigate credit and process loan applications
Requirements
  • High school diploma or equivalent
  • Effective communication and time management skills
  • Reliable personal transportation with insurance
  • Ability to stand and sit for long periods of time
  • Ability to lift and maneuver up to 20 pounds
What We Offer
  • Competitive pay rate of $18/hour
  • Additional pay of $100-$400 per month based on monthly performance
  • Full-time position with regular hours (8:30am-5:30pm, M-F)
  • Opportunities for skill development and growth
  • Comprehensive benefit package


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