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Tire Sales Specialist
2 months ago
We are seeking a highly skilled and motivated Tire Sales Representative to join our team at North American Truck & Trailer, Inc. As a key member of our sales team, you will be responsible for promoting and selling tires to customers, providing expert advice and exceptional customer service to meet sales targets and contribute to the overall success of our tire department.
Key ResponsibilitiesCustomer Service
- Provide exceptional customer service to meet and exceed customer expectations.
- Identify customer needs and recommend appropriate tire solutions.
- Answer customer inquiries and provide product information.
- Address customer concerns and resolve issues to ensure satisfaction.
Product Knowledge
- Stay up-to-date with the latest tire brands, models, and features.
- Explain tire specifications, including size, type, tread patterns, and performance ratings.
- Advise customers on tire maintenance, rotation, and alignment.
Sales and Promotion
- Actively engage in selling tires and related services.
- Promote current promotions, discounts, and special offers.
- Generate leads and follow up on potential tire sales opportunities.
- Meet or exceed monthly and quarterly sales targets.
Inventory Management
- Monitor tire inventory levels and request restocking when necessary.
- Maintain accurate records of tire sales and inventory transactions.
- Ensure that the tire display area is organized and well-maintained.
Technical Assistance
- Provide basic technical advice on tire installation and balancing.
- Coordinate with service technicians for tire installations and repairs.
- Ensure safe handling and storage of tires.
Documentation and Reporting
- Prepare sales reports, including daily, weekly, and monthly summaries.
- Document customer interactions and sales activities in the CRM system.
- Keep records of customer feedback and product reviews.
Compliance
- Adhere to all safety guidelines and industry regulations.
- Comply with company policies and procedures.
- Maintain a clean and organized work environment.
- Bachelor's degree in Business Administration or related field.
- Proven experience in automotive tire sales or a related field.
- Strong interpersonal and communication skills.
- Excellent customer service and problem-solving abilities.
- Knowledge of automotive systems and tire-related services.
- Basic computer skills for sales tracking and inventory management.
- Physical ability to lift and move tires as needed.
- Valid driver's license and a clean driving record.
- Competitive salary and bonus structure.
- Comprehensive health insurance package.
- 401(k) retirement plan with company match.
- Short- and long-term disability insurance.
- Paid vacation, sick, and holidays.
- OEM training incentive for parts and service personnel.
- Tool reimbursement for service employees.
- Tuition reimbursement for service employees.
- Discount on parts and labor and vehicle purchases.
- Employee referral bonus.