Optical Sales Specialist

5 days ago

Colorado Springs, Colorado, United States America's Best Full time
Job Summary

We are seeking a highly motivated and customer-focused Optical Sales Specialist to join our team at America's Best. As an Optical Sales Specialist, you will be responsible for selling, fitting, and dispensing eyewear to customers, while providing exceptional customer service and ensuring a positive shopping experience.

Key Responsibilities:

  • Sell and recommend eyewear products to customers based on their needs and preferences.
  • Fitting and dispensing eyewear to customers, ensuring a proper fit and ensuring customer satisfaction.
  • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Maintain accurate and organized patient records, ensuring compliance with company policies and procedures.
  • Notify customers when orders are ready or of any delays, ensuring timely communication and follow-up.
  • Assist customers with picking out eyewear, recommending appropriate products for lifestyle and prescription.
  • Answer, screen, and forward incoming phone calls in accordance with company protocol.
  • Maintain the cleanliness of all equipment, workstations, and the overall facility, adhering to safety protocols and company standards.
  • Ensure inventory control and loss prevention procedures are followed at all times, maintaining a secure and organized work environment.
  • Maintain visual merchandising according to brand and company standards, ensuring a visually appealing and engaging store environment.

Requirements:

  • 1+ years related experience or training in retail/customer service preferred.
  • Strong selling skills, aimed at meeting both the store's and personal sales targets, by following company policies.
  • In some locations, bilingual abilities preferred.
  • Ability to give instruction in a clear and concise manner to customers.
  • Ability to interact with all levels of employees in a courteous, professional manner at all times.
  • Must have open availability.

Education: High School Diploma or equivalent required.

Additional Information: We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At America's Best, we strive to deliver opportunities for professional growth and long-term career fulfillment, providing training programs and access to educational courses. We are an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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