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Administrative Support Specialist

2 months ago

Phoenix, Arizona, United States Solar Detach & Reset Full time
Descripción del Trabajo

Acerca de Nosotros

Somos una empresa familiar pequeña dedicada a cerrar la brecha entre la industria de techado y solar. Nos enorgullecemos de contar con un equipo amigable, positivo y trabajador, y de ofrecer a los propietarios de viviendas y techadores una experiencia de 5 estrellas.

Descripción del Puesto

Estamos buscando un Administrador de Oficina amigable y extrovertido que tenga habilidades informáticas y pueda manejar un alto volumen de llamadas. Este rol es crucial para garantizar el funcionamiento fluido de nuestra oficina y apoyar a nuestro equipo. El candidato ideal será positivo, trabajador y estará ansioso por contribuir a nuestro negocio en crecimiento.

Funciones Principales

Gestionar el horario del equipo para asegurar que nuestra fuerza laboral esté debidamente programada. Una vez que los trabajos estén completos, es deber del Administrador facturar correctamente cada trabajo. También se encargará de crear oportunidades para nuestros coordinadores de proyectos y estimaciones para la protección contra aves.

El segundo rol clave es mantener adecuadamente las bandejas de entrada de correo electrónico. El Administrador debe asegurarse de que las respuestas se envíen de manera oportuna para dar seguimiento a preguntas y programación para nuestros clientes y socios. Además de estas tareas, será responsable de contestar las llamadas telefónicas de manera rápida y alegre, lo que ayuda a promover una mayor satisfacción del cliente.

También será responsable de realizar llamadas de seguimiento diariamente a techadores y clientes para asegurar una experiencia de 5 estrellas. Estas llamadas de verificación salientes se realizan para mantener una relación positiva con nuestros socios de techado y garantizar una experiencia fluida para nuestros propietarios de viviendas.

Responsabilidades

  • Gestionar y dirigir eficientemente las llamadas telefónicas entrantes
  • Programar y coordinar trabajos
  • Proporcionar apoyo administrativo al equipo
  • Crear y enviar estimaciones y oportunidades
  • Manejar la correspondencia por correo electrónico
  • Enviar facturas y hacer seguimiento una vez que los trabajos estén completos
  • Realizar otras tareas de oficina según se asignen

Requisitos

  • Dominio de computadoras y software de oficina (por ejemplo, MS Office)
  • Excelentes habilidades de comunicación verbal y escrita
  • Capacidad para manejar un alto volumen de llamadas con una actitud amigable
  • Fuertes habilidades organizativas y atención al detalle
  • Actitud positiva y fuerte ética de trabajo
  • Experiencia previa en un rol administrativo es un plus
  • Conocimiento de la industria de techado y/o solar es un plus, pero no es obligatorio

Descripción de la Empresa

Nuestra misión es servir a los techadores cerrando la brecha entre la industria de techado y solar. NO INSTALAMOS NUEVO SOLAR. Desmontamos el solar para los techadores y lo reinstalamos una vez que se completa el trabajo de techado.