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Customer Service Specialist

2 months ago

Lorton, Virginia, United States Accel Talent Group Full time
Job Overview

Position Summary:

As a vital member of the customer support team, this role is dedicated to delivering exceptional customer experiences by following established company protocols and industry standards. This position is instrumental in overseeing customer interactions and ensuring the effective management of all service requests, thereby promoting seamless communication across various departments.

Key Responsibilities:

  • Oversee incoming service requests while maintaining ongoing communication with clients and internal teams.
  • Greet clients with professionalism, collect essential vehicle and customer details, and ensure precise documentation for repairs and billing.
  • Clearly document vehicle concerns and secure customer consent on service orders.
  • Comprehend and effectively relay warranty guidelines and approval procedures throughout the repair process.
  • Process customer payments and estimate needs, as well as keep clients informed about repair status.
  • Clarify completed services and associated costs to clients, ensuring transparency and satisfaction.
  • Stay informed about warranty policies and product updates to enhance job effectiveness.

Essential Qualifications:

  • At least 5 years of experience in the Medium/Heavy Duty truck sector.
  • Strong technical expertise and supervisory background.
  • Exceptional written and verbal communication abilities.
  • Proven professionalism and dedication to customer service excellence.

Preferred Qualifications:

  • Proficiency in Microsoft software and applications.
  • Strong organizational capabilities.
  • Familiarity with International and vendor warranty policies.
  • Valid Class A - Commercial Drivers License (CDL) is advantageous.
  • Ability to effectively communicate service maintenance requirements.