Retail Operations Leader

2 weeks ago

Jackson, Mississippi, United States CSC Generation Full time


With a robust network of stores and a premier culinary education program, CSC Generation provides an exceptional array of exclusive and high-quality kitchen and dining products, complemented by culinary expertise and inspiration.

Whether the role involves engaging with customers, enhancing digital presence, or delivering essential operational support, our collective mission is to foster joy through cooking and sharing delightful meals.

As a pivotal role in our new store openings, the Retail Operations Leader plays a crucial part in driving the success of a CSC Generation location by motivating customers throughout their culinary experiences.

This position merges strategic business insight with operational proficiency to achieve retail and culinary performance objectives while cultivating a top-tier team.

The Retail Operations Leader exercises discretion in delegating responsibilities to staff and making employment decisions, holding accountability for meeting sales targets, overseeing store operations, and managing the performance of all team members.

The Retail Operations Leader reports directly to the District Manager.

KEY RESPONSIBILITIES:
Demonstrates and guides employees to ensure exceptional customer service standards are upheld.
Creates a well-informed and capable workforce by directing training initiatives for all retail and culinary staff.

Models and ensures that all CSC Generation policies and standard operating procedures (SOPs) are effectively communicated, upheld, and consistently applied.

Oversees all aspects of store operations. Ensures that employees efficiently execute corporate strategies in a timely and resourceful manner. Appropriately delegates tasks and holds the team accountable.
Proactively assesses and manages staffing levels in accordance with retail and culinary demands and seasonal fluctuations.
Maintains an active performance development process, providing real-time coaching and performance evaluations to employees. Conducts formal performance assessments.
Identifies opportunities to boost overall sales. Challenges and motivates employees to achieve and implement sales-enhancing initiatives.
Analyzes and evaluates retail and culinary business trends. Develops and executes strategies to enhance sales, profitability, and culinary revenue.
Completes the store schedule, optimizing allocated hours to align with retail and culinary objectives.
Stays informed by maintaining product knowledge, accessing available training, and seeking additional resources as needed.

Ensures the accuracy and integrity of employee records, including Time and Attendance documentation and personal information.

Manages inventory, controls shrinkage, and oversees retail supply and culinary expenditures.
Collaborates effectively with the District Manager, HQ Retail Operations, Human Resources, and other departments as necessary.
Ensures compliance with applicable wage and hour regulations. Accurately records hours worked in accordance with company policy.
Exhibits exceptional verbal and written communication skills with employees, customers, field management, and corporate offices.
Additional responsibilities may be assigned by the District Manager or HQ.

ESSENTIAL SKILLS:
Ability to communicate effectively and work collaboratively with employees and customers.
Ability to remain stationary for extended periods, up to 3 hours at a time.

Ability to navigate the store, coaching and directing employees; engaging with customers and retrieving merchandise from stock or sales floor.

Ability to perform physical tasks such as reaching, pushing, pulling, bending, stooping, kneeling, and crouching to retrieve and restock merchandise.

Ability to work a flexible schedule to observe employees and customers at various times throughout the day, week, and year.

Ability to ascend and descend ladders to retrieve and/or move merchandise.
Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to complete tasks.
Regular and predictable attendance is required.
Ability to lift and/or move merchandise weighing up to 35 lbs.

EXPERIENCE AND QUALIFICATIONS:
3-5 years of progressively responsible experience in retail management. Previous experience as a Store Manager is preferred.
Proven track record in driving sales and motivating high-performing sales teams.
Experience in training others and holding teams accountable.
Experience in leading and coaching diverse teams.
Demonstrated financial management capabilities.
Food Handler or Food Manager Certification is required.
Proficient in POS systems.
Familiarity with MS Office Suite (Word, Excel, Outlook).
Core Competencies for CSC Generation: Customer Focus: You inspire and delight your customers.

Be Authentic:
Your communication style is respectful, effective, and sincere.

Make Informed Decisions:
You effectively blend knowledge, experience, wisdom, and decisive action.

Take Responsibility:
You are committed, accountable, and provide solutions.

Achieve Objectives:
You meet and exceed goals and expectations.
Leadership Competencies for

People Managers:

Develop Talent:
You never compromise on people.

Lead Effectively:
You influence positive outcomes.

Facilitate Team Success:
Your team is motivated, engaged, and accomplished.

This job description provides a summary of the role, not an exhaustive list of all possible responsibilities, tasks, and duties.

Responsibilities, tasks, and duties of the jobholder may differ from those outlined in this description, and additional duties may be assigned as necessary.

This job description does not constitute an employment agreement or contract. CSC Generation reserves the right to modify this job description at any time without notice.

CSC Generation is an equal opportunity employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state, or local laws.

CSC Generation is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations.

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