Field Operations Coordinator

1 day ago


Costa Mesa, California, United States Benrich Service Company Inc Full time
About This Opportunity

We are a leading provider of service and repair for water heating equipment, water treatment, and plumbing in California and Arizona.

We are currently seeking a skilled Field Operations Coordinator to join our team. In this role, you will act as a liaison between clients and field technicians, manage large amounts of incoming calls, and provide quick services to resolve customer complaints efficiently.

The ideal candidate will have excellent communication skills, be proactive, and have a strong ability to multitask and prioritize tasks effectively.

Main Responsibilities:

  1. Take all incoming emergency service calls from customers and issue Purchase Orders to technicians for necessary parts.
  2. Identify and assess customers' needs to achieve satisfaction.
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
  4. Prepare proposals for future jobs for the clients.
  5. Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
  6. Keep records of customer interactions, process customer accounts, and file documents within company software.
  7. Communicate consistently with customers on job status and arrival times.
  8. Communicate with technicians about current and upcoming jobs, checking in on-site and off-site.
  9. Follow communication procedures, guidelines, and policies.
  10. Take the extra mile to engage customers.
  11. Perform detailed work and accurate communication at all times.
  12. Strong communication level with clients, technicians, and management team members.

Requirements:

  • 2-3 years of prior service dispatching experience or proven customer support experience.
  • Strong phone contact handling skills and active listening.
  • Good organization skills.
  • Proactive and detailed work habits.
  • Customer orientation and ability to adapt/respond to different types of characters & situations.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school degree.
  • $23.00 - $28.00 per hour salary.

Benefits:

  • Flexible PTO range 96 hrs. to 176 hrs. each year based on service year.
  • 9 Paid Holidays.
  • Medical, Dental, Vision, Disability & Life Insurance offered.
  • Retirement 401k Program offered with Employer contribution.


  • Costa Mesa, California, United States Hoag - Hoag Memorial Hospital Full time

    Job Description: We are seeking an experienced Office Operations Coordinator to join our team at Hoag Memorial Hospital. In this role, you will be responsible for coordinating office operations, managing administrative tasks, and providing exceptional support to our team members.Key Responsibilities:Coordinate office operations, including scheduling and...


  • Costa Mesa, California, United States TBWA\Chiat\Day Full time

    Job Title: Director of Technical OperationsAbout the Role: We are seeking an experienced professional to lead our field engineering and operations organization in Costa Mesa, CA. As a key member of our leadership team, you will be responsible for developing and implementing comprehensive field operations and sustainment strategies to support our rapidly...


  • Costa Mesa, California, United States ZERO IMPACT ENERGY Full time

    Job Title: Office Operations CoordinatorAbout Zero Impact Solutions:We are a cutting-edge organization dedicated to delivering sustainable solutions. As an Office Operations Coordinator, you will play a vital role in ensuring the efficient operation of our office by providing administrative support, managing office resources, and facilitating communication...


  • Costa Mesa, California, United States private Full time

    Join our company as a Logistics Operations Coordinator in a fast-paced warehouse environment. This role requires strong organizational skills and the ability to multitask.About the Job:We are seeking an experienced Warehouse Team Lead to oversee daily operations, manage inventory, and supervise a team of warehouse staff. The successful candidate will have...


  • Costa Mesa, California, United States TBWA\Chiat\Day Full time

    The RoleWe are seeking a seasoned leader to join our team as the Director of Technical Operations and Sustainment.As a key member of our leadership team, you will lead Anduril's field engineering and operations organization responsible for deploying, maintaining, and sustaining all of Anduril's fielded hardware and systems.


  • Costa Mesa, California, United States STA Jets Full time

    Job Title: Part 135 DispatcherLocation: Costa Mesa, CACompany Overview:STA Jets is a leading aviation company that prioritizes client satisfaction. With over a decade of experience managing aircraft, we continue to serve the nation with exceptional world travel services. We are seeking a detail-oriented and dedicated Part 135 Dispatcher to support our...


  • Costa Mesa, California, United States Automobile Club of Southern California Full time

    About Auto Club EnterprisesAuto Club Enterprises is a leading federation of AAA clubs in the nation, employing 14,000 professionals across 21 states and serving 17 million members. Our strength lies in our diverse team, comprising individuals from various backgrounds, cultures, and strengths, working together to deliver exceptional service to our members.Job...


  • Costa Mesa, California, United States California Bioenergy LLC Full time

    **About the Role:**California Bioenergy LLC is seeking an organized and detail-oriented professional to support our participation in California's Low Carbon Fuel Standard (LCFS) and U.S. EPA's Renewable Fuel Standard (RFS) across our growing portfolio of projects.**Responsibilities:Manage administrative processes for timely generation of LCFS and RFS RIN...


  • Costa Mesa, California, United States Construction Company Full time

    Job OverviewThe Construction Company is seeking an experienced Assistant Project Manager to oversee multiple construction projects simultaneously. This role requires strong organizational skills, excellent communication abilities, and a thorough understanding of blueprints and specifications.Key Responsibilities:Manage project schedules, budgets, and...


  • Costa Mesa, California, United States EnGenius Technologies, Inc. Full time

    EnGenius Technologies, Inc. is a cloud-driven leader in the connectivity space, offering innovative world-class solutions for businesses of all sizes.We offer an excellent compensation package, including company-paid medical/dental/vision/life insurance, paid vacation, and holidays.Salary: $85,000 - $110,000 per year, depending on experience.Job...


  • Costa Mesa, California, United States Premier Aquatics Full time

    Job SummaryWe are seeking an experienced Service Manager to oversee daily operations, manage a team of technicians, and ensure top-quality pool service for our customers. The ideal candidate will have a strong leadership background, excellent organizational skills, and a passion for delivering exceptional customer service.The Service Manager will be...


  • Costa Mesa, California, United States Newport Beach & Company Full time

    Newport Beach & Company is seeking a highly skilled and experienced Maintenance Department Head to lead the activities, personnel and operations of an assigned division within the Maintenance and Operations Department. This role will oversee the planning, organization and direction of maintenance operations to ensure efficient and effective delivery of...


  • Costa Mesa, California, United States Construction Company Full time

    Job Description:The Construction Company is looking for a highly organized and detail-oriented Senior Construction Coordinator to oversee multiple construction projects. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Responsibilities:Schedule and coordinate project...


  • Costa Mesa, California, United States Storm Water Maintenance Company Full time

    Job OverviewWe are seeking a dedicated Field Maintenance Professional to join our team. As a key member of our team, you will be responsible for maintaining our storm water systems and ensuring they operate efficiently.Salary: $45,000 - $60,000 per year, depending on experience.Job ResponsibilitiesThe successful candidate will have strong communication and...


  • Costa Mesa, California, United States TBWA\Chiat\Day Full time

    Company Overview: Anduril Industries is a defense technology company that aims to revolutionize the military sector with cutting-edge technology. Our mission is to transform U.S. and allied military capabilities by leveraging the expertise, technology, and business model of innovative companies.Job Description: We are seeking a highly skilled Director of...


  • Costa Mesa, California, United States Orange County Department of Education Full time

    Job Title: Logistics CoordinatorWe are seeking a highly skilled and organized individual to join our team as a Logistics Coordinator. This role is responsible for delivering meals and other items to designated sites, loading, driving, and unloading OCDE vehicles providing supply deliveries to various schools and offices.About the Role:Deliver supplies and...


  • Costa Mesa, California, United States CareConnect Health Services Inc Full time

    CareConnect Health Services Inc Job Opportunity**Job Title:** Information Technology Project CoordinatorWe are seeking an experienced Information Technology Project Coordinator to join our team at CareConnect Health Services Inc. The successful candidate will work closely with project sponsors and teams to develop and track various projects, ensuring timely...


  • Costa Mesa, California, United States robinson hill architecture, inc. Full time

    At Robinson Hill Architecture, Inc., we're seeking a highly skilled Commercial Project Coordinator to join our team. This is an excellent opportunity for an experienced professional to take on new challenges and contribute to the success of our company.The ideal candidate will have a minimum of 5+ years of experience in managing commercial projects, with a...


  • Costa Mesa, California, United States Lucky Grade Solutions Inc Full time

    Join Our Team as a Sales and Customer Acquisition Coordinator!Lucky Grade Solutions Inc is seeking a highly motivated Sales and Customer Acquisition Coordinator to join our team. In this role, you will play a vital part in driving revenue growth and meeting sales targets through effective campaign planning and execution.Key Responsibilities:Assist senior...


  • Costa Mesa, California, United States ARC Document Solutions Full time

    About ARC Document SolutionsARC Document Solutions is a leading provider of innovative imaging solutions, specializing in large-scale installations and visual displays. Our company is seeking a highly organized and detail-oriented Project Coordinator to join our dynamic team.The successful candidate will play a crucial role in ensuring the success and...