Service Delivery Coordinator
7 days ago
We are seeking a highly skilled Service Delivery Coordinator to join our team at Olson Superior Plumbing. As a key member of our service delivery team, you will be responsible for coordinating service deliveries, managing customer interactions, and ensuring that our clients receive exceptional service.
Responsibilities:
- Coordinate service deliveries with clients and technicians.
- Manage customer interactions and respond to customer inquiries in a timely and friendly manner.
- Ensure that all service deliveries are completed on time and to the client's satisfaction.
- Communicate with clients to resolve any issues or concerns.
- Work closely with the sales team to identify opportunities for upselling and cross-selling.
Requirements:
- High school diploma or equivalent.
- Exceptional customer service skills.
- Professional phone etiquette.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Proven history of exceptional organizational skills and attention to detail.
- Strong problem-solving skills.
- Ability to work independently as well as part of a team.
- Knowledge of Google Workspace (Google Doc, Google Sheets, Gmail).
- CMS experience preferred.
The estimated salary for this position is $55,000 - $70,000 per year, depending on experience and qualifications. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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