Patient Service Representative

3 weeks ago


Knoxville, Tennessee, United States Select Physical Therapy Full time
Job Title: Patient Service Specialist

We are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at Select Physical Therapy in Knoxville, TN. As a Patient Service Specialist, you will play a critical role in providing exceptional patient experiences from the moment they arrive at our center.

Responsibilities:
  • Greet new and existing patients, register new patients, and provide information about their visit
  • Schedule patient appointments in person or over the phone
  • Communicate with various parties, including attorney offices, insurance companies, and translation companies
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
  • Provide patients with information about their next appointment as they check out
  • Respond to requests for information from patients, providers, and coworkers
Requirements:
  • High School Diploma or GED required
  • Insurance Verification Experience
  • 1 year of Front Desk Experience
Preferred Qualifications:
  • 1 Year of Scheduling Experience
  • 1 Year of Medical Office Experience
Physical Requirements:
  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.



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