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Customer Service Representative

2 months ago

San Antonio, Texas, United States Workoo Technologies Full time
About the Customer Service Officer Role

At Workoo Technologies, we're seeking a skilled Customer Service Officer to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Manage customer accounts, processing adjustments and maintaining accurate records
  • Resolve customer complaints and concerns in a timely and professional manner
  • Recommend products and services to management based on customer needs and preferences
  • Prepare reports on customer interactions and sales performance
  • Collaborate with the customer service manager to ensure seamless delivery of customer service
Requirements:
  • Proven customer support experience with a track record of over-achieving quota
  • Strong phone handling skills, active listening, and excellent communication skills
  • Familiarity with CRM systems and practices
  • Customer orientation, adaptability, and ability to work under pressure
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package