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About Becton, Dickinson & Company
Becton, Dickinson and Company is a leading global medical technology company that is dedicated to advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.
We are committed to patient and healthcare worker safety, and our technologies enable medical research and innovation.
Our Customer Care Team
We are seeking a highly skilled and experienced Customer Care Supervisor to join our team. As a Customer Care Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.
Key Responsibilities
- Lead a team of customer service representatives to ensure excellent customer service and support
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to resolve customer complaints and issues
- Provide coaching and training to customer service representatives to improve their skills and performance
Requirements
- 3+ years of experience in customer service or a related field
- Proven leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
