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Multilingual Patient Service Coordinator

2 months ago


Cleveland, Ohio, United States CareAlliance LLC Full time

About the Role:

CareAlliance LLC is seeking a highly skilled and bilingual Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities:

  • Provide critical first contact between patients and CareAlliance Health Center, greeting and addressing patient questions, requests for appointments or medical advice.
  • Direct patients through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC).
  • Modify clinical staff schedules as needed.
  • Work with underserved and disadvantaged persons, demonstrating cultural sensitivity and a commitment to serving diverse populations.
  • Work independently with minimal supervision, utilizing excellent organizational skills and a commitment to accuracy.
  • Provide exceptional reception, telephone, and customer service skills, ensuring a positive experience for patients.
  • Commit to the mission of CareAlliance, upholding our values of compassion, respect, and excellence.

Requirements:

  • Minimum of a High School Diploma/GED.
  • Minimum of 1 year of Patient Services experience.
  • Minimum of 1 year of Medical records Experience.
  • Minimum of 1 year of experience using EPIC.
  • Ability to speak, read, write, and converse in English and Spanish.
  • Well-developed communication and interpersonal skills.
  • Ability to work Monday through Friday from 8 am until 5 pm.