Jeep Technical Support Specialist

4 days ago


West Chester, Pennsylvania, United States Quadratec Full time
Job DescriptionAt Quadratec, we are passionate about providing an exceptional customer experience. As a Jeep Specialist, you will play a critical role in achieving this goal by delivering personalized support to our customers.

You will be responsible for managing a high volume of incoming calls, emails, and online chats, identifying customers' needs, and providing solutions and/or alternatives. You will also have the opportunity to upsell products and build sustainable relationships with our customers.

To be successful in this role, you must possess excellent communication skills, both written and verbal, and be able to effectively resolve customer issues in a timely manner. Previous experience in a customer support role is preferred, but not required.

Required Skills and Qualifications:

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Basic computer and typing skills
  • Consistent attention to detail and quality
  • Customer focus and adaptability to different personality types
  • Strong time management skills with the majority of your time focused on inbound calls
  • Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts

Benefits:

  • A competitive salary range of $50,000 - $70,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous paid time off policy
  • Ongoing training and development opportunities


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