High-Performance Customer Advocate
3 weeks ago
About Quadratec
Quadratec is the leading Omni-channel retailer and wholesaler of Jeep parts and accessories, committed to creating mind-blowing customer experiences.
We are currently seeking a highly skilled HIGH-PERFORMANCE CUSTOMER ADVOCATE to join our dynamic Contact Center team.
Job Description
The successful candidate will be responsible for managing high volumes of incoming calls, emails, and online chats from customers, identifying their needs, clarifying information, and providing solutions and alternatives.
They will also seize opportunities to upsell products, build sustainable relationships with customers, and stay current with industry trends to deliver exceptional service to the Jeep community.
Requirements
- 3 years of customer service experience preferred but not required
- High School Diploma or equivalent
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Basic computer and typing skills
- Consistent attention to detail and quality
- Customer focus and adaptability to different personality types
- Strong time management skills with the majority of your time focused on inbound calls
- Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
- Jeep Enthusiast/Automotive Experience a plus
Estimated Salary: $55,000 - $70,000 per year
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