Jeep Product Support Expert
5 days ago
About Quadratec
Quadratec is the premier retailer and wholesaler of Jeep parts and accessories, with a passion for delivering exceptional customer experiences.
We are currently seeking a highly skilled CUSTOMER SERVICE AND SOLUTIONS SPECIALIST to join our dynamic Contact Center team.
Job Responsibilities
- Manage high volumes of incoming calls, emails, and online chats from customers
- Identify customer needs, clarify information, and provide solutions and alternatives
- Upsell products when opportunities arise
- Bld sustainable relationships with customers and provide best-in-class service
- Stay current with industry trends to deliver exceptional service to the Jeep community
Requirements
- 3 years of customer service experience preferred but not required
- High School Diploma or equivalent
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Basic computer and typing skills
- Consistent attention to detail and quality
- Customer focus and adaptability to different personality types
- Strong time management skills with the majority of your time focused on inbound calls
- Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
- Jeep Enthusiast/Automotive Experience a plus
Estimated Salary: $50,000 - $65,000 per year
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