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IT Support Specialist

2 months ago

Anchorage, Alaska, United States Govcio LLC Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at GovCIO LLC. As an IT Support Specialist, you will provide technical assistance and support to our customers, ensuring that their IT systems and equipment are functioning properly.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Identify and troubleshoot technical issues with computer systems, networks, and equipment
  • Install, configure, and maintain computer systems, networks, and equipment
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
  • Install operating system patches, upgrades, etc. via SCCM Software Center
  • Provide remote support services for telework/home users
  • Help ensure user applications work over VPN and/or Citrix
  • Manage user relocation requests
  • Ensure devices are properly encrypted
  • Local On-Site Cabling
  • Provide on-site support for enterprise groups such as the network and security operation centers
  • Restart network equipment, including switches and routers as directed by enterprise networking
  • Replace defective network equipment
  • Wireless Services
  • Assist users with mobile communication devices
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping
  • Asset Inventory Support
  • Assist with physical inventory as needed
  • Assist with receiving and receipting property
  • Disposal Preparation Support
  • Process computer equipment for disposal
  • Ensure disposal policies are properly employed
  • Ensure all devices are fully wiped of information before leaving the facility
  • Video Conferencing and Audio/Video O&M
  • Troubleshoot system problems
  • Work with support staff for remote troubleshooting and repairs
  • Assist in setting up presentation devices and video conferencing units
  • Support pre/post application releases
  • Gather analyze, and report end-user support trends
Requirements
  • High School with 5-8 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+
Clearance

Must be able to obtain and hold a Public Trust Clearance.