Dining Experience Ambassador

7 days ago

Napa, California, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the Role:

The Truss Server is an essential member of our team, responsible for creating a memorable dining experience for guests. As a Truss Server, you will be part of a team that is dedicated to putting Truss Restaurant and Bar on the map. Your primary responsibility will be to provide exceptional and anticipatory service to guests, be knowledgeable of the menu and preparation methods, and respond to all interactions in an efficient, courteous, and professional manner.

Key Responsibilities:

  • Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item's origin, taste, and preparation methods.
  • Communicate guest orders, including any special needs or requests, to the kitchen using our point-of-sales system; coordinate food and beverage timings.
  • Check completed kitchen orders with the guest's original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
  • Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
  • Breakdown, clean, and set up tables, buffets, and food stations.
  • Plate, prepare, and serve food.
  • Take guest reservations.
  • Assist with set up and breakdown of tables.
  • Perform other tasks or projects as assigned by management.
  • Assist with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
  • Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact.
  • Work harmoniously and professionally with co-workers and supervisors.

Requirements:

  • High School education or equivalent experience.
  • Minimum two years' food service or related work.
  • Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
  • Preferred experience in a luxury hotel or resort and fine dining environment.
  • Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
  • Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions.
  • Ability to multi-task in a high volume and demanding environment.
  • Strong computer skills.
  • Strong problem-solving skills, ability to handle difficult situations and guests.
  • Requires reading, writing, and oral proficiency in the English language.
  • Valid driver's license and clean driving record.

Benefits & Compensation Information: Four Seasons Resort and Residences Napa Valley employees can enjoy:

  • Hourly: $17.45
  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans

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