Patient Care Coordinator

4 days ago

Fort Lauderdale, Florida, United States HarmonyCares Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at HarmonyCares. As a key member of our healthcare team, you will provide clinical support to our patients primarily through phone encounters.

Key Responsibilities
  • Provide medical triage for inbound clinical inquiries, including new medical conditions, sick calls, and medication requests.
  • Maintain a caseload of lower acuity patients and perform tasks such as care plans and proactive outreach.
  • Initiate the SBAR process and utilize triage protocols when assessing clinical situations and providing recommendations to patients and providers.
  • Document all phone calls and patient interactions in the EHR, adhering to standard clinical documentation guidelines.
  • Review, transcribe, and communicate providers' verbal orders, as requested.
  • Assist with patients' medication refill requests, including checking for duplicate requests and preparing necessary information for providers to review.
Requirements
  • Ability to react decisively and quickly in emergencies.
  • Knowledge of medications, effects, indications, and contraindications.
  • Experience with multi-tasking and proficiency in using electronic health records (EHR) systems, call center technology, and Microsoft Office Suite.
  • Ability to communicate effectively with patients, family members, and facility staff.
  • Knowledge of basic principles, practices, and techniques in primary healthcare.
  • Ability to read and interpret written information and write clearly and informatively.
Preferred Qualifications
  • Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad.
  • 2 years of experience as an LPN or LVN.
  • Familiarity with Medicare and Medicaid insurances and programs.
  • Experience in Aprima (EHR).
  • Bilingual: Spanish/English.
What We Offer
  • Quarterly bonuses up to $5000 per year.
  • Health, dental, vision, disability, and life insurance.
  • 401K retirement plan with company match.
  • Tuition, professional license, and certification reimbursement.
  • Paid time off, holidays, and volunteer time.
  • Paid orientation and training.
  • Daytime hours (no holidays/weekends).
  • Great place to work certified.
  • Established in 11 states.
  • Largest home-based primary care practice in the US for over 28 years.

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