Customer Experience Specialist Overnight

3 weeks ago


New Bern, North Carolina, United States Planet Fitness - Excel Fitness Full time
Job Description:
Are you passionate about providing exceptional customer service and creating a positive member experience? Do you have strong communication skills and a passion for helping others? If so, we encourage you to apply for our Member Services Representative role at Planet Fitness - Excel Fitness.

In this role, you will be responsible for delivering exceptional customer service, checking members into the system, taking prospective members on tours, facilitating needed updates to members accounts, responding to member questions and concerns, detailed cleaning in all areas of the facility, closing shift for that business day, and creating a bank deposit for next day.

Responsibilities:
• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for next day.

Requirements:
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• People with positive mental attitudes excel here.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

About Us:
We are Planet Fitness - Excel Fitness, a growing franchise group based out of Austin, TX with 130+ clubs. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. Our Team Players enjoy a positive work environment, flexible scheduling, and a commitment to their well-being.

Salary:
The estimated salary for this role is $42,000 - $60,000 per year, depending on experience.

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