Customer Engagement Specialist

4 days ago


New Bern, North Carolina, United States Kia of New Bern Full time
Join Our Team as a Customer Engagement Specialist
Company Overview
At Kia of New Bern, we pride ourselves on providing exceptional customer experiences that drive loyalty and retention. We are seeking a highly motivated and results-driven Service Business Development Representative to join our team and contribute to our ongoing success.

As a key member of our sales and service team, you will be responsible for interacting with both new and existing customers through various communication channels to drive sales and service appointments. Your primary goal will be to deliver exceptional customer experiences, resulting in increased loyalty and retention rates for the dealership.

Key Responsibilities:
  • Engage with customers through phone calls, emails, and other communication channels to drive sales and service appointments.
  • Collaborate with the sales and service teams to ensure seamless interactions with our clients.
  • Develop and maintain strong relationships with our customers to increase loyalty and retention.

Requirements:
  • 2+ years of direct customer-facing experience, preferably in sales or customer service.
  • Proven track record of achieving sales targets and driving business growth.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including some weekends.

Benefits:
  • Competitive salary range: $50,000 - $70,000 per annum.
  • Opportunities for professional growth and development within the dealership.
  • A dynamic and supportive work environment.


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