Customer Experience Representative

6 days ago


New Bern, North Carolina, United States Planet Fitness - Excel Fitness Full time
Company Overview:
Planet Fitness - Excel Fitness is a leading fitness franchise group based out of Austin, TX with over 130 clubs and growing. We are committed to providing a positive member experience through superior customer service and cleanliness. As a Customer Experience Representative, you will be responsible for delivering an exceptional customer experience and ensuring that our facilities are clean and well-maintained.

Key Responsibilities:
  • Provide exceptional customer service to members and guests
  • Check members into the system and facilitate needed updates to member accounts
  • Take prospective members on tours and assist with new account sign-up process
  • Detail cleaning in all areas of the facility
  • Close shift and create a bank deposit for next day

Salary:$42k base salary as a General Manager. With growth opportunities up to $100k as a Regional Director, this role offers a competitive compensation package.

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