Night Shift Customer Service Associate

2 weeks ago


New Bern, North Carolina, United States Planet Fitness - Excel Fitness Full time
Job Overview:
As a Night Shift Customer Service Associate at Planet Fitness - Excel Fitness, you will be responsible for creating a positive member experience through superior customer service and cleanliness. This role is ideal for individuals who are available to work 3rd shift (overnights) and are looking for a dynamic environment where they can grow their career.

Key Responsibilities:
  • Provide exceptional customer service to members and guests
  • Check members into the system and facilitate needed updates to member accounts
  • Take prospective members on tours and assist with new account sign-up process
  • Detailed cleaning in all areas of the facility
  • Close shift and create a bank deposit for next day

Qualifications/Requirements:
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers
  • Punctuality and reliability is a must
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • High School diploma/GED equivalent required
  • Must be 18 years of age or older

Benefits & Perks:
  • $42k base salary as a General Manager
  • Free Planet Fitness Black Card Membership
  • Employee Assistance Program (EAP)
  • Plus, Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits


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