Automotive Collision Center Client Relations Specialist

2 weeks ago


Houston, Texas, United States Mike Calvert Toyota Full time
Join the Mike Calvert Toyota Family

We Value Automotive Experience

Mike Calvert Toyota is seeking a skilled Body Shop/Collision Center Client Relations Specialist to support our Collision Center with essential administrative functions. This role involves managing documentation and reports, overseeing insurance billing processes, and ensuring timely follow-ups on outstanding payments. You will assist the Body Shop Manager with various administrative responsibilities related to collision estimates and ongoing projects, as well as contribute to month-end reporting.

Key Responsibilities:
  • Guide customers through the repair process and outline subsequent steps.
  • Assist management in setting and achieving departmental goals and objectives.
  • Track and analyze body shop performance metrics.
  • Build and maintain positive relationships with insurance adjusters.
  • Foster strong connections with customers to promote repeat and referral business.
  • Oversee daily productivity reports and manage related payroll documentation.
  • Ensure timely follow-up on parts orders to confirm availability.
  • Monitor the progress of vehicles in the shop and communicate updates to customers as needed.
  • Ensure all documentation is complete, legible, and properly filed or distributed.
  • Prepare final billing for completed repair orders.
  • Manage accounts receivable for body repair services.
  • Maintain a professional appearance at all times.

Why Choose Mike Calvert Toyota?

At Mike Calvert Toyota, we prioritize our team members. As a family-owned and operated business, we take pride in our commitment to the community. We believe that our employees are our greatest asset, and we work collaboratively to ensure an exceptional customer experience.

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