Collision Damage Specialist

2 months ago


Houston, Texas, United States Elite Auto Experts Full time

About Elite Auto Experts

Welcome to the Careers page of Elite Auto Experts and CARSTAR Rabieh Group, where innovation meets unparalleled service in the automotive and collision repair industry. Founded in 2008, we've been serving our local communities with the utmost integrity and expertise.

At the heart of our organization is a family-led team. Started by a father alongside his sons. Elite Auto Experts initially focused on automotive repair and maintenance from a modest 6-bay facility. Over the years, we've expanded our services and now operate as part of the renowned CARSTAR franchise. Today, with multiple locations, including CARSTAR Elite Collision and CARSTAR Windfern Collision, we continue to deliver top-notch service in both mechanical repairs and collision services.

Job Summary

As a Collision Damage Specialist, you'll play a crucial role in our commitment to excellence by assessing vehicle damage, preparing accurate repair estimates, and ensuring a seamless repair process. The ideal candidate will have a deep understanding of the collision repair process, outstanding customer service skills, and a desire to make a positive impact on our clients' lives.

  • Key Responsibilities:
  • Inspect and assess vehicle damage to determine necessary repairs.
  • Prepare detailed and accurate repair estimates using CCC software; familiarity with Mitchell is a plus to use from some insurance carriers.
  • Build and maintain strong relationships with customers, insurance companies, and team members through effective communication regarding repair estimates, timelines, and additional information.
  • Coordinate with the repair team to order and receive required parts in a timely manner.
  • Keep customers informed on the status of their repairs, addressing any questions or concerns with empathy and professionalism.
  • Maintain thorough and accurate estimates, repairs, and customer interactions.
  • Stay ahead of the curve by keeping up-to-date on industry best practices, tools, and technologies.

Qualifications:

  • High school diploma or equivalent; post-secondary education in a related field is a plus
  • Proven experience as a Collision Damage Specialist
  • In-depth knowledge of collision repair processes, parts, and materials.
  • Proficiency in CCC software; familiarity with Mitchell is a plus.
  • Exceptional customer service and communication skills.
  • Detail-oriented with strong organizational skills.
  • Valid driver's license and clean driving record.


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