Customer Service Representative

5 days ago


Rochester, New York, United States Cellular Sales Full time
Job Title: Call Center Representative

Job Summary:

We are seeking a highly motivated and customer-focused Call Center Representative to join our team at Cellular Sales. As a key member of our sales force, you will be responsible for providing exceptional customer service, generating sales leads, and supporting our sales team to drive business success.

Key Responsibilities:

  • Provide ongoing support to our sales team, including follow-up on distributed leads and generating store traffic.
  • Handle customer inquiries via phone and text, providing product and service information, and resolving issues in a timely and professional manner.
  • Support sales force by generating sales leads and following communication scripts.
  • Research required information using available resources and provide customers with accurate and up-to-date information.

Requirements:

  • High school diploma or equivalent; college degree preferred.
  • Minimum two years of related work experience, preferably in a call center or customer service environment.
  • Effective communication skills, with the ability to shape and express ideas in an effective manner.
  • Interest and understanding of technology products and services.
  • Business ownership mentality, with a focus on driving sales and business growth.

What We Offer:

  • The highest compensation in the wireless industry.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.

How to Apply:

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.



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