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Director of Operations
2 months ago
The Director of Operations is a key leadership role at Concentra, responsible for driving business growth and delivering exceptional patient care. This position requires a strategic thinker with a strong operational background, who can build and lead high-performing teams to achieve business objectives.
Key Responsibilities- Develop and execute business strategies to drive growth and improve operational efficiency
- Lead and manage cross-functional teams to achieve business objectives
- Monitor and analyze key performance indicators (KPIs) to inform business decisions
- Collaborate with clinical and therapy teams to ensure seamless patient care
- Build and maintain relationships with employers, payers, and referral sources to drive market growth
- Resolve customer and center issues in a timely and effective manner
- Develop and execute action plans to address gaps in financial performance and growth
- Monitor and manage key business and clinical metrics, including revenue, expenses, and patient satisfaction
- Bachelor's Degree from an accredited college or university
- Three or more years of direct management experience, with a minimum of five years of operations management experience
- Healthcare experience preferred, with a strong understanding of clinical and business operations
- Multi-site management experience, with a proven track record of driving business growth and improving operational efficiency
- Strong leadership and communication skills, with the ability to build and lead high-performing teams
- Ability to analyze complex data and make informed business decisions
- Strong customer service skills, with a focus on delivering exceptional patient care
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, and Dental Plans
- Life and Disability Insurance
- Paid Time Off and Extended Illness Days
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts