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Director of Operations

2 months ago


Oakland California, United States Concentra Full time
Job Summary

The Director of Operations is a key leadership role at Concentra, responsible for driving business growth and delivering exceptional patient care. This position requires a strategic thinker with a strong operational background, who can build and lead high-performing teams to achieve business objectives.

Key Responsibilities
  • Develop and execute business strategies to drive growth and improve operational efficiency
  • Lead and manage cross-functional teams to achieve business objectives
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions
  • Collaborate with clinical and therapy teams to ensure seamless patient care
  • Build and maintain relationships with employers, payers, and referral sources to drive market growth
  • Resolve customer and center issues in a timely and effective manner
  • Develop and execute action plans to address gaps in financial performance and growth
  • Monitor and manage key business and clinical metrics, including revenue, expenses, and patient satisfaction
Requirements
  • Bachelor's Degree from an accredited college or university
  • Three or more years of direct management experience, with a minimum of five years of operations management experience
  • Healthcare experience preferred, with a strong understanding of clinical and business operations
  • Multi-site management experience, with a proven track record of driving business growth and improving operational efficiency
  • Strong leadership and communication skills, with the ability to build and lead high-performing teams
  • Ability to analyze complex data and make informed business decisions
  • Strong customer service skills, with a focus on delivering exceptional patient care
Benefits
  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, and Dental Plans
  • Life and Disability Insurance
  • Paid Time Off and Extended Illness Days
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts