Luxury Brand Service Advisor

3 hours ago


Milwaukee, Wisconsin, United States Milwaukee Division Full time
Job Title: Luxury Brand Service Advisor

We are seeking a highly skilled and customer-focused Luxury Brand Service Advisor to join our team at the Milwaukee Division. As a Luxury Brand Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service and maintenance for their luxury vehicles.

Responsibilities:
  • Greet customers promptly and provide a warm and welcoming experience.
  • Obtain customer and vehicle information and clearly report all vehicle symptoms as described by the customer.
  • Determine and recommend needed maintenance based on age, mileage, and history of the vehicle.
  • Prepare a complete and accurate estimate of cost for labor and parts.
  • Establish follow-up time and monitor the progress of each vehicle throughout the day, updating customers frequently.
  • Verify that the final invoice reconciles with the work performed on the repair order.
  • Explain all completed work and charges to customers.
Requirements:
  • Proven record of achieving exceptional customer satisfaction.
  • Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a must.
  • Above-average energy level and a desire for a long-term career with a growing organization.
  • Personal and professional integrity.
  • ADP computer experience a plus.

The International Autos Group is a family-owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets, and Minnesota. We are committed to promoting our employees' growth in the company and providing a positive work environment.



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