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Branch Operations Manager

2 months ago

Detroit, Michigan, United States Grainger Full time
About the Role

Grainger is seeking a skilled Branch Team Lead to lead the daily operations of our branch location, ensuring exceptional customer service and operational excellence. As a key member of our branch leadership team, you will help drive business results, improve company projects, and foster a culture of empowerment and engagement among team members.

Key Responsibilities
  • Provide customer service and direction to team members, clarifying projects, priorities, and company strategy
  • Help improve operational metrics in customer satisfaction, sales, safety, and operational improvements
  • Provide a creative customer experience, ensuring customer retention and satisfaction
  • Monitor counter transactions, providing guidance to team members
  • Facilitate team member onboarding and ongoing training
  • Build work schedules to ensure productivity and staffing levels
  • Assess processes for improvement opportunities using Continuous Improvement methodology
  • Suggest and implement changes to enhance defined processes and improve sales and service
Requirements
  • High school diploma or Bachelor's degree
  • Minimum 3 years customer service and sales experience
  • 2+ years of management experience in a customer service environment
  • Competence in the use of computers and software applications, including SAP
  • Ability to operate powered industrial equipment
Benefits

Grainger offers a comprehensive benefits package, including medical, dental, vision, and life insurance plans, paid time off, and 6 company holidays per year. We also offer automatic 6% 401(k) company contribution, employee discounts, parental leave, and tuition reimbursement.

We are committed to equal employment opportunity and fostering an inclusive, accessible environment. If you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.