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Sales and Customer Service Representative

2 months ago

Columbus, Ohio, United States cpii Full time
Job Summary

We are seeking a highly skilled Sales and Customer Service Representative to join our team at CPI. As a Sales and Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional customer service and support to ensure their needs are met.

Key Responsibilities
  • Manage CRM system, including data formatting, report generation, and process control.
  • Interact with marketing, sales, manufacturing, and engineering teams to obtain necessary information to address customer needs.
  • Provide product return information to customers and issue evaluation and repair quotations as required.
  • Enter purchase order information into the ERP/CRM system and ensure all pertinent information has been reviewed and approved.
  • Assist marketing and sales teams in obtaining information related to order timing for forecast accuracy.
  • Review delivery requirements with manufacturing to determine whether factory capacity correlates with customer needs.
  • Update customers regarding shipment status and any issues that may result in delayed shipments.
  • Support customer requests to expedite orders if possible.
  • Collaborate with the scheduler and manufacturing team to review lead time reduction opportunities.
  • Manage ERP/CRM system, including system implementations, data formatting, system updates, data management, report generation, and process control.
Requirements
  • Bachelor's degree in business administration or equivalent.
  • Two years of experience in production control and/or sales functions related to planning, scheduling, forecasting, and order processing.
  • ERP/CRM experience required; Microsoft Dynamics CRM experience a plus.
  • Strong data entry skills and proven customer service, organizational, and problem-solving skills.
  • Excellent verbal and written communication and interpersonal skills.
  • Self-starter with good judgment and ability to multitask, prioritize, and work independently.
About CPI

CPI is a global manufacturer of electronic components and subsystems focused primarily on communications, defense, and medical markets. With a heritage of technological excellence that spans decades, CPI develops, manufactures, and globally distributes innovative and reliable technology solutions used in the generation, amplification, transmission, and reception of microwave signals for commercial and military applications.