Customer Service Representative

4 weeks ago


Columbus, Ohio, United States Sales Partners Full time
Job Summary

We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. In this remote position, you will play a crucial role in addressing customer inquiries, managing accounts, and ensuring a seamless experience across various platforms.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Assist customers with product-related questions, order status, and account management.
  • Maintain a high level of product knowledge to effectively assist customers.
  • Document customer interactions, feedback, and concerns in the CRM system.
  • Collaborate with the support team and other departments to resolve customer issues and improve service delivery.
  • Provide insights and suggestions to improve customer experiences and streamline processes.
  • Assist with administrative tasks as needed, such as data entry and reporting.

Requirements:

  • Proven experience in a customer service role, preferably in a virtual or remote setting.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Familiarity with CRM software and other customer service tools is a plus.
  • Ability to manage time effectively and handle multiple tasks simultaneously.


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