Customer Service Representative

2 days ago


Columbus, Ohio, United States Sales Partners Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sales Partners. As a key member of our Inbound Call Center, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries and issues.

Key Responsibilities:
  • Respond to incoming customer calls in a professional and courteous manner, providing accurate and helpful information to resolve customer inquiries and issues.
  • Utilize our CRM system to maintain accurate records of customer interactions, inquiries, and transactions.
  • Process orders, updates, and account information efficiently while ensuring customer satisfaction.
  • Troubleshoot product or service issues and escalate complex matters when necessary.
  • Educate customers about our products, services, and promotions to enhance their experience.
  • Collaborate with team members and other departments to resolve customer inquiries effectively.
  • Meet performance metrics and targets while adhering to company policies and procedures.
Qualifications:
  • Proven experience in a call center or customer service role is highly desirable.
  • Excellent verbal communication skills and a friendly, engaging demeanor.
  • Strong problem-solving abilities and the ability to think on your feet.
  • Proficient in using computers and familiarity with call center technology and CRM systems.
  • Ability to handle high call volumes while maintaining professionalism and composure.


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