Global Custody Specialist
4 weeks ago
Job Title: Global Custody Specialist
Job Summary:
We are seeking a highly skilled Global Custody Specialist to join our team at Hire Talent. As a key member of our operations team, you will be responsible for the global processing, balancing, and reconciling of custody positions related to dividend interest payments.
Key Responsibilities:
- Collect and verify global client dividend and interest income payments
- Validate payment advice received from local markets against client receivable
- Attempt resolution of client entitlement issues internally
- Make decisions to repair or contact sub-custodian or depository for resolution
- Evaluate and escalate issues to manager when necessary
- Communicate professionally and constructively to effectively resolve issues and minimize risk
- Generate custody/operations-related systems reports for daily, weekly, and monthly management reporting
- Repair and resolve discrepancies in a timely and accurate manner, keeping clients informed
- Identify trends in payment repair, including event-level, sub-custody-level, and market-level repairs
- Contribute to division/firm process improvement activities through the improvement of STP (straight-through processing)
- Acquire and maintain knowledge of division goals and business objectives, performing activities that support these goals
- Acquire understanding of the full scope of the division and how specific functions impact the firm
- Repair and resolve discrepancies that impact client servicing in a timely and accurate manner
- Assist in activities that support the measurement of client service standards
- Communicate professionally and constructively to effectively resolve all repairs with client payments in a timely and accurate manner
Requirements:
- BA/BS degree or equivalent work experience
- Demonstrated PC skills
- Ability to identify, escalate, and resolve problems
- Ability to communicate professionally through effective verbal and written skills
- Ability to manage time efficiently and effectively
- Organizational skills and attention to detail
- Ability to multi-task
- Ability to work in a team environment
- Ability to meet deadlines and work under pressure
- Effectively utilize Hire Talent's internal systems to support client servicing deliverables
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