Customer Service Representative

4 weeks ago


Vergennes, Vermont, United States PrideStaff Full time
Job Title: Contact Center Representative

Are you looking for a challenging role in a fast-paced environment? Our client, a leading insurance company, is seeking a highly motivated and organized Contact Center Representative to join their team.

This role will require you to work directly with customers, providing exceptional service and support via phone, email, and chat. You will be responsible for managing large volumes of inbound and outbound calls, answering emails, and engaging with field offices.

To succeed in this role, you will need to have strong communication skills, both verbal and written, as well as the ability to multitask and prioritize tasks effectively. You will also need to be comfortable working in a team environment and be able to adapt to changing situations.

Key Responsibilities:
  • Manage large volumes of inbound and outbound calls in a timely manner
  • Answer emails and chat with efficiency
  • Follow communication scripts when handling different types of calls
  • Engage with field offices
  • Continuously monitor appointment paperwork and proactively solve issues
  • Process paperwork quickly and efficiently
Requirements:
  • 1-year of experience in a call center or similar work environment
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively
  • High energy and excellent attitude

PrideStaff is a locally-owned staffing and placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy a professional, supportive team environment, representation to top employers, full medical benefits, and dedicated consultants that provide industry insights and resources for continued career development.



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