Customer Service Representative

2 weeks ago


Vergennes, Vermont, United States Valor Intelligent Processing Full time
Job Title: Full-Time On-Site Call Center Representative

Job Summary:

We are seeking a highly motivated and customer-focused Full-Time On-Site Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats to provide exceptional customer service and support.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Upsell and cross-sell products and services to customers.
  • Meet or exceed performance metrics and sales targets.
  • Provide accurate and timely information to customers and internal stakeholders.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Participate in ongoing training and development to improve customer service skills and product knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance metrics.
  • Basic knowledge of Microsoft Office Suite and customer relationship management software.
  • Ability to work in a team environment and provide exceptional customer service.

Preferred Qualifications:

  • 1+ year of customer service experience in a call center or retail environment.
  • Knowledge of sales and marketing principles and practices.
  • Ability to work in a bilingual or multilingual environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Fun and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

Apply online or in person at our office location. We look forward to hearing from you



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