Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Full-Time On-Site Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and chats to provide exceptional customer service and support.
- Resolve customer complaints and issues in a timely and professional manner.
- Upsell and cross-sell products and services to customers.
- Meet or exceed performance metrics and sales targets.
- Provide accurate and timely information to customers and internal stakeholders.
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
- Participate in ongoing training and development to improve customer service skills and product knowledge.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet performance metrics.
- Basic knowledge of Microsoft Office Suite and customer relationship management software.
- Ability to work in a team environment and provide exceptional customer service.
Preferred Qualifications:
- 1+ year of customer service experience in a call center or retail environment.
- Knowledge of sales and marketing principles and practices.
- Ability to work in a bilingual or multilingual environment.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Fun and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
Apply online or in person at our office location. We look forward to hearing from you
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