Customer Service Representative

4 weeks ago


Vergennes, Vermont, United States GCM Full time
Job Summary

GCM is a global contract manufacturing company with a strong presence in the Silicon Valley, Chicago, and China. We are seeking a highly skilled Customer Account Representative to join our team.

Key Responsibilities
  • Manage customer orders from initial contact to delivery, ensuring complete customer satisfaction.
  • Develop and maintain existing and new customer account relationships.
  • Process orders in our ERP system, updating reports and information as required.
  • Interact with customers via telephone, electronically, or face-to-face.
  • Obtain and evaluate relevant information to handle product and service inquiries.
  • Set up new customer accounts and process orders, forms, applications, and requests.
  • Manage customers' accounts, including scorecard management and reconciliation.
  • Prepare and distribute customer activity reports.
  • Work closely with planning and production to provide order status to customers.
  • Inform customers of order shipments and tracking details.
  • Notify internal teams of customer changes and collaborate to find solutions.
  • Resolve customer complaints promptly and escalate issues as needed.
Requirements
  • High School Diploma or equivalent.
  • Three years of progressive experience in administrative or customer service roles.
  • Proficient in Microsoft Office 365.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multi-task effectively and work well in a team environment.
Preferred Qualifications
  • Experience using Epicor software or equivalent ERP systems.
  • Data analysis skills.

GCM offers a collaborative and dynamic work environment with opportunities for advancement. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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