Customer Service Representative
4 weeks ago
GCM is a global contract manufacturing company with a strong presence in the Silicon Valley, Chicago, and China. We are seeking a highly skilled Customer Account Representative to join our team.
Key Responsibilities- Manage customer orders from initial contact to delivery, ensuring complete customer satisfaction.
- Develop and maintain existing and new customer account relationships.
- Process orders in our ERP system, updating reports and information as required.
- Interact with customers via telephone, electronically, or face-to-face.
- Obtain and evaluate relevant information to handle product and service inquiries.
- Set up new customer accounts and process orders, forms, applications, and requests.
- Manage customers' accounts, including scorecard management and reconciliation.
- Prepare and distribute customer activity reports.
- Work closely with planning and production to provide order status to customers.
- Inform customers of order shipments and tracking details.
- Notify internal teams of customer changes and collaborate to find solutions.
- Resolve customer complaints promptly and escalate issues as needed.
- High School Diploma or equivalent.
- Three years of progressive experience in administrative or customer service roles.
- Proficient in Microsoft Office 365.
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multi-task effectively and work well in a team environment.
- Experience using Epicor software or equivalent ERP systems.
- Data analysis skills.
GCM offers a collaborative and dynamic work environment with opportunities for advancement. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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