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Patient Access Specialist
2 months ago
Burrell Behavioral Health is seeking a highly organized and customer-focused Centralized Scheduling Representative to join our team. As a key member of our scheduling department, you will be responsible for answering calls, scheduling appointments, and providing exceptional customer service to our clients.
Key Responsibilities- Answer all referral office calls and disburse calls to appropriate staff as needed.
- Screen all customer contacts for service need up to and including crisis, process calls accordingly.
- Schedule customers for their first-time appointment for outpatient and psychiatric services.
- Check availability for initial visits, referrals, and intra-agency requests for concurrent services for outpatient and psychiatric providers in the Southwest Region.
- Maintain appointment systems and schedule clients appropriately.
- Perform all clerical tasks related to the functioning of the office, including sending appointment letters, appointment reminders, filing, reports, activity logs, and entry of information into tracking systems.
- Use various websites and software systems to verify client insurance eligibility and referral sources.
- Abide by HIPAA guidelines at all times when dealing with customers and coworkers.
- High School Diploma or GED.
- Prior customer service, call center, or medical scheduling experience.
- A friendly customer service mindset and approach.
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Ability to work with computers.
- Ability to work independently.
- Excellent typing skills.
- Able to establish effective relationships via telephone and personal contacts.
Burrell Behavioral Health is committed to providing a positive and inclusive work environment. We offer competitive pay, benefits, and opportunities for growth and development. Our team is dedicated to delivering exceptional care to our clients, and we are seeking like-minded individuals to join our team.
We are an Equal Opportunity and Affirmative Action Employer, and we encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability, or veteran status.
