Customer Service Ambassador

3 days ago


Jamaica, New York, United States Waste Connections Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waste Connections.

As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:

  • Answer customer calls and process customer orders for new service, discontinuance, or changes in service.
  • Accept payments from customers, research customer billing inquiries, and update customer account information.
  • Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, and environmentally sound solutions to service issues.

Requirements:

  • 2 years of high-volume customer service experience.
  • Experience with Microsoft Word, Excel, and Outlook.
  • Excellent verbal and written communication skills.

What We Offer:

  • Competitive compensation.
  • 401(K) with company match.
  • Healthcare, including medical, dental, and vision.
  • Perks, including employee assistance, mental health program, emergency travel assistance, prepaid legal plan, scholarship opportunities, employee stock purchase plan, and employee relief fund.
  • Insurance, including life, short-term/long-term disability.

Waste Connections is an Equal Opportunity Employer



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