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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Use smartphone-based technology to manage rentals and inventory, ensuring accurate and efficient processing.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
- Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
- Answer questions and educate customers regarding products and services, providing expert knowledge and guidance.
- Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
- Install hitches and trailer wiring, ensuring safe and secure connections.
- Fulfill propane and drive a forklift, requiring certification and training.
- Participate in ongoing continuous education through U-Haul University, staying up-to-date on products and services.
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to lift and move equipment weighing up to 50 pounds.
- Career stability and opportunities for advancement.
- Competitive compensation and benefits package.
- On-the-job education and training.
- Opportunities for professional growth and development.
