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Hospitality Manager

2 months ago

Jamaica, New York, United States Compass Group Careers Full time
Job Summary

Job Title: Hospitality Ambassador

Job Type: Full-time

Reports to: General Manager

Location: Luxury Airport Lounge

Job Summary:

The Hospitality Ambassador, reporting directly to the General Manager, is responsible for assisting with day-to-day operations in a Luxury Airport Lounge. This role requires excellent communication skills, ability to multi-task, strong team leadership, and ensures superior food and beverage quality and strong customer service skills.

Key Responsibilities:
  • Schedule Management: Schedule staff, manage labor costs, and ensure adequate staffing levels to meet customer demand.
  • Team Leadership: Train, manage, and develop staff to ensure excellent customer service and high-quality food and beverage offerings.
  • Inventory Management: Manage inventory, including food, beverages, and supplies, to ensure optimal stock levels and minimize waste.
  • Catering Events: Assist with catering events tied to shows, ensuring seamless execution and excellent customer satisfaction.
  • Beverage Program: Establish and maintain a beverage program, including seasonal specials and promotions.
  • Vendor Management: Work with vendors to increase positive cost results and ensure high-quality products.
  • Financial Management: Oversee financial aspects of first-class bar/concession stand operations, including budgeting and cost control.
Preferred Qualifications:
  • Management Experience: Proven experience managing others, with strong communication and interpersonal skills.
  • Computer Skills: Excellent computer skills, including proficiency in inventory management and scheduling software.
  • Planning and Organization: Strong planning and organizational skills, with ability to prioritize tasks and manage multiple projects simultaneously.
  • Attention to Detail: Ability to maintain attention to detail, ensuring high-quality food and beverage offerings and excellent customer service.
  • Leadership and Teamwork: Proven leadership and teamwork skills, with ability to motivate and inspire staff to achieve excellent results.
  • Knowledge of the Industry: Working knowledge of the hospitality industry, including trends and best practices.
  • Education and Certifications: Prefer a college degree and management experience, particularly in the beverage industry. Certification in service training, alcohol service, safe food handling, and first aid is a plus.
Benefits:
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • Life Insurance and AD: Life insurance and accidental death and dismemberment (AD) coverage.
  • Disability Insurance: Disability insurance to ensure continued income in case of illness or injury.
  • Retirement Plan: 401(k) retirement plan with company match.
  • Paid Time Off: Generous paid time off policy, including vacation, sick leave, and holidays.
  • Associate Shopping Program: Discounts on merchandise and services.
  • Health and Wellness Programs: Access to health and wellness programs, including fitness classes and workshops.
  • Discount Marketplace: Discounts on travel, entertainment, and other services.
  • Pet Insurance: Pet insurance to ensure the health and well-being of your furry friends.
  • Commuter Benefits: Commuter benefits to help with transportation costs.
  • Employee Assistance Program: Access to an employee assistance program, including counseling and support services.
  • Flexible Spending Accounts (FSAs): Flexible spending accounts for medical and dependent care expenses.