Housekeeping Operations Manager

2 weeks ago


Bloomington, Illinois, United States Arbor Lodging Management Full time

Housekeeping Operations Manager

Job Category: Housekeeping

Position Overview: We are in search of a dedicated Housekeeping Operations Manager.

Role Summary: The Housekeeping Operations Manager is responsible for overseeing and coordinating the activities of room attendants, public area cleaners, and floor supervisors. This role involves managing the daily operations of all housekeeping and laundry services, ensuring quality assurance, and implementing cost control measures.

Key Responsibilities:

  • Exhibit a keen attention to detail while effectively interacting with guests, other departments, and housekeeping personnel.
  • Compile a list of vacant rooms requiring immediate cleaning and prepare work assignments based on prospective checkouts.
  • Delegate tasks to team members and conduct inspections to ensure compliance with cleanliness standards.
  • Prepare and distribute room assignment sheets and floor keys to staff.
  • Maintain efficient communication with the Front Office and other hotel departments.
  • Schedule routine cleaning of carpets, upholstery, and draperies, along with deep cleaning projects as necessary.
  • Organize cleaning schedules for public areas, restrooms, hallways, and meeting spaces.
  • Manage inventory of cleaning supplies and linens to ensure adequate stock levels.
  • Address concerns regarding housekeeping services and equipment, implementing corrective actions as needed.
  • Lead training and development initiatives for housekeeping staff, ensuring adherence to standard operating procedures.
  • Ensure guest rooms are secured and that key control procedures are followed.
  • Respond to guest complaints and implement service recovery measures when necessary.
  • Prepare annual housekeeping budgets and monitor departmental expenses.
  • Participate in senior staff meetings to discuss operational policies and service improvements.

Qualifications:

Minimum of 2-4 years of experience in a senior leadership role within the hotel housekeeping sector.

Core Values:

At Arbor Lodging Management, we are guided by five principles that foster a culture of growth and development:

  • Integrity: Always act with honesty and transparency.
  • Compassion: Approach every situation with kindness and hospitality.
  • Accountability: Take ownership of your responsibilities and deliver results.
  • Excellence: Strive to exceed expectations and embrace change.
  • Diversity: Celebrate and respect individual differences and perspectives.

We look forward to connecting with candidates who share our values and commitment to excellence in hospitality.



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