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File Management Coordinator

2 months ago

Elgin, Illinois, United States SERVPRO of ElginNorthwest Kane County Full time
Job Overview

Position Summary:
As a vital member of our team, the Job File Coordinator plays a crucial role in ensuring seamless operations within our franchise. This position is dedicated to assisting clients during challenging times, particularly in the aftermath of fire and water damage incidents. Your contributions will help restore peace of mind to those we serve.

Key Benefits:

  • Comprehensive health insurance
  • Opportunities for career advancement
  • Generous paid time off

Core Responsibilities:

  • Oversee all aspects of job file management, including customer interactions, job tracking, and auditing processes.
  • Generate preliminary estimates and maintain accurate job file backups.
  • Perform essential office tasks such as drafting communications, organizing files, and compiling reports.
  • Monitor job file statuses and ensure compliance with client requirements.
  • Review and validate initial documentation from field personnel.
  • Facilitate daily coordination of job files, including report preparation and audit completion.
  • Maintain effective internal and external communication channels.
  • Ensure thorough documentation is completed for final uploads and audits.
  • Assist in the job close-out process and support team initiatives as needed.

Qualifications:

  • A minimum of 2 years of experience in administrative or office roles, preferably within the business sector.
  • Familiarity with the commercial cleaning, restoration, or insurance industries is advantageous.
  • Experience in writing estimates and managing job file processes is a plus.
  • Exceptional written and verbal communication skills, with a focus on professionalism and clarity.
  • Ability to maintain composure in high-pressure situations.
  • Strong organizational skills and meticulous attention to detail.
  • Self-motivated and results-driven individual.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel).
  • Willingness to learn new software applications, including proprietary systems.
  • High school diploma or GED required; an associate's or bachelor's degree is preferred.
  • Must successfully pass a background check in accordance with applicable laws.

All employees are hired and managed by independently owned and operated franchises. They are not employees or agents of the franchisor.