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Customer Experience Representative

2 months ago

Coppell, Texas, United States Natalie Burkhaulter - State Farm Agent Full time
Job Description

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our State Farm Agent team, you will play a vital role in promoting our premier insurance and financial service products to customers.

Responsibilities:

  • Customer Relationship Building: Forge enduring relationships with customers and proactively follow up to ensure continued satisfaction.
  • Needs-Based Approach: Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

Benefits:

  • Competitive Salary: Earn a competitive salary plus commission/bonus.
  • Health Benefits: Enjoy comprehensive health benefits, including medical, dental, and vision coverage.
  • Paid Time Off: Receive paid vacation and personal/sick days.
  • Professional Development: Participate in ongoing training and development opportunities to enhance your skills and knowledge.
  • Career Advancement: Enjoy abundant opportunities for career advancement within our agency.
  • License Reimbursement: Receive reimbursement for licensing fees.

Requirements:

  • Marketing Savvy: Demonstrate a genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication: Possess exceptional communication skills across all channels, including written, verbal, and attentive listening.
  • People-Centric Mindset: Exhibit a people-centric mindset with a keen eye for detail.
  • Problem-Solving: Demonstrate proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Proficiency: Show proficiency in learning and navigating computer functions efficiently.
  • Collaborative Spirit: Thrive in a dynamic team environment and demonstrate a collaborative spirit.