ServiceNow Technical Lead
2 days ago
Location: Jersey City, NJ
Duration: 1+ years
The Job:We are seeking a seasoned ServiceNow expert to lead our technical team in leveraging the ServiceNow technology platform.
Responsibilities:- Perform day-to-day support, administration, and maintenance of the ServiceNow multi-domain platform.
- Manage third-party support personnel to upgrade ServiceNow.
- Install, upgrade, and manage ServiceNow modules.
- Provide ServiceNow consultation expertise for all departments for new systems and major changes to existing systems or processes.
- Monitor systems integration and process automation.
- Install, upgrade, and manage all four ServiceNow instances at the Bank.
- Coordinate and perform installation and testing of ServiceNow updates and new releases.
- Configure and enhance all aspects of ServiceNow, including workflow, user interface, client scripts, business rules, and more.
- Establish standards and IT hygiene within ServiceNow, including maintenance routines, development standards, and code reviews.
- Install, upgrade, and manage APIs for the various systems that interact with ServiceNow.
- Investigate, respond to, and follow through on possible and actual ServiceNow issues.
- Perform reviews of existing ServiceNow workflows to ensure they are effective and efficient.
- Work closely with business users to build requested items using workflows to manage processes from the client to the fulfillment teams.
- Recent experience in a banking environment (within the last 4 years and minimum 2 years of experience).
- Minimum of 8+ years of professional experience in Technology as a System Admin.
- Four (5) years of experience as a System Administrator of ServiceNow.
- Minimum of 4 years of experience in IT Service Delivery.
- Two plus years of experience using JavaScript and HTML, good knowledge of web design and object-oriented programming.
- Extensive experience with system integrations, REST API.
- Extensive experience with Networking.
- Experience with LDAP/Active Directory, and relevant IT architecture.
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