IT Support Specialist

4 hours ago

Carpinteria, California, United States Avantor Full time
The Opportunity

At Avantor, we are committed to attracting, engaging, and hiring the right talent to drive our global performance. Our Operations, Lab Services, Sales, and other teams rely on our talent acquisition initiatives to succeed. Avantor's Help Desk/Site Support vertical is a crucial part of this mix, enabling our internal teams worldwide to grow beyond their limits.

Key Responsibilities
  • Field incoming help requests by providing first-level IT support and either resolve or escalate incidents in a timely manner.
  • Provide updates within stipulated periods and track open incidents until closure.
  • Provide technical support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.
  • Correctly log incidents, categorize, and prioritize them in line with process and follow-up until closure.
  • Identify and suggest possible improvements on procedures.
Requirements
  • High school diploma required; Associates or Technical school degree preferred.
  • 1-2 years' experience providing IT Support.
What We're Looking For
  • Ability to multi-task, troubleshoot, and adapt to changing environments.
  • Outstanding customer service skills.
  • Ability to travel up to 5-10% of time.
  • Ability to work independently and prioritize multiple work streams.
  • Ability to prioritize multiple high-priority support requests.
How You Will Create an Impact
  • Provides support of all PC, network, and Server hardware and software applications, including Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end-user applications and computing devices.
  • Receives direction for more complex issues from Lead Administrators or management.
  • Provides troubleshooting, assists with product evaluation, selection, deployment, and use.
  • May participate in the testing and evaluation of new desktop packages and implements prototypes.
  • Provides setup, deployment, and support of mobile devices.
  • Monitors on-site IS Systems, including backups, UPS, and server/network equipment.
  • Provide remote support for facilities and associates.
  • Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc).
  • Engages with external vendors for support and services.
  • Conducts end-user training and learning sessions with associates.
  • Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
  • Maintains listing of spare inventory and electronic waste.
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

At Avantor, we are committed to helping you grow your career and succeed in a diverse, equitable, and inclusive culture. We offer learning experiences to support your career growth and success. Join our global team of 14,000+ associates and see how the impact of your contributions set science in motion to create a better world.

Pay Transparency: The expected pre-tax pay for this position is $47,000.00 - $77,000.00. Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions.

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