IT Support Specialist

4 days ago


Carpinteria, California, United States Avantor Sciences Full time
The Opportunity

At Avantor Sciences, we recognize that our people are the driving force behind our success. Our Operations, Lab Services, Sales, and other teams rely on our talent acquisition initiatives to attract, engage, and hire the right talent. Our Help Desk/Site Support vertical plays a crucial role in this process, enabling our internal teams worldwide to grow and thrive.

As a member of our Help Desk team, you will provide first-level IT support and resolve or escalate incidents in a timely manner. You will provide updates within stipulated periods and track open incidents until closure. Your technical support skills will be put to the test as you perform remote troubleshooting through diagnostic techniques and take necessary steps to provide resolution, providing clear communication and customer support.

You will be responsible for correctly logging incidents, categorizing, and prioritizing them in line with process and follow-up until closure. Your ability to identify and suggest possible improvements on procedures will be valuable assets to our team.

What We're Looking ForEducation

We require a high school diploma; an associate's or technical school degree is preferred.

Experience

1-2 years' experience providing IT support is essential.

Skills

You will need to be able to multitask, troubleshoot, and adapt to changing environments. Outstanding customer service skills are a must. You will also need to be able to travel up to 5-10% of the time and work independently, prioritizing multiple work streams.

Knowledge of Lotus Notes and LanDesk technologies is a plus.

How You Will Create an Impact

You will provide support for all PC, network, and server hardware and software applications, including Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end-user applications and computing devices.

You will receive direction for more complex issues from Lead Administrators or management. You will provide troubleshooting, assist with product evaluation, selection, deployment, and use. You may participate in the testing and evaluation of new desktop packages and implement prototypes. You will provide setup, deployment, and support of mobile devices.

You will monitor on-site IS systems, including backups, UPS, and server/network equipment. You will provide remote support for facilities and associates. You will maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc.). You will engage with external vendors for support and services.

You will conduct end-user training and learning sessions with associates. You will assist in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities. You will maintain a listing of spare inventory and electronic waste.

You will perform other duties as assigned.



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