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Housing Stability Case Manager

2 months ago

Minneapolis, Minnesota, United States Agate Housing and Services Full time
Position Overview

Career Opportunity

Agate Housing and Services is a forward-thinking nonprofit organization dedicated to eradicating homelessness and alleviating hunger through proactive measures and advocacy. Our mission is pursued by delivering emergency assistance, shelter, and housing solutions for individuals and families. We engage with those facing homelessness at their point of need and support them on their path to secure, stable housing and improved well-being. We firmly believe that housing is a fundamental human right.

Core Values:

Integrity: Upholding ethical standards consistently, even when faced with challenges.

Equity: Challenging existing norms by critically assessing and transforming practices to better serve those most affected by homelessness and hunger.

Humanity: Recognizing the collective impact of these issues on our community, staff, and clients, and fostering relationships built on trust through understanding.

Creativity: Addressing community needs with innovative and tailored solutions.

Agate Housing and Services is an Equal Opportunity Employer/AAE, offering competitive compensation and outstanding benefits, including medical insurance, employer-paid dental and life insurance, short-term disability, four weeks of paid time off in the first year, and a 401k retirement plan with employer matching.

Position Title: Prevention Case Manager

Reports To: Early Intervention Program Manager

Schedule: Monday to Friday, Flexible Daytime Hours

Compensation: $21.42 - $22.92 per hour

Classification: Hourly, Non-exempt, 40 Hours per Week

Union Representation: This role is represented by AFSCME Local 999.


The Housing Programs Department provides support to households at risk of homelessness in Hennepin County. Our offerings include Prevention, Coordinated Entry Assessments, Fast Track, Rapid Rehousing, and Long-term Supportive Housing for families and individuals. By providing a range of services tailored to different needs, we aim to help each household achieve stability and self-sufficiency.

The Prevention Case Manager plays a crucial role in assisting families and individuals facing imminent housing loss and those with a history of homelessness. This position involves evaluating each household's strengths and requirements, aiding them in compiling necessary documentation for RentHelp applications, and overseeing expenditures and services to ensure compliance with program standards and budgetary constraints.

Key Responsibilities:

  • Support participants in stabilizing their housing situation through intake and assessment processes.
  • Maintain ongoing communication with landlords, negotiate payment plans, and mediate landlord-tenant disputes.
  • Provide financial assistance to families while adhering to program guidelines and budgetary limits.
  • Assist with program reporting to ensure alignment with contractual obligations.
  • Collaborate with the Early Intervention Program Manager and Director of Housing Programs to meet funding compliance requirements.
  • Develop and sustain active partnerships with community organizations and service providers.
  • Connect families to essential resources that will remain available after our services conclude.
  • Educate clients on tenant rights and responsibilities, financial management, and affordable housing options.
  • Document case notes, data collection, and other necessary paperwork for assigned clients promptly.
  • Participate in meetings with funders as required.

Additional duties may be assigned as needed.

This position involves approximately 50% direct client interaction and 50% indirect client-related tasks, including documentation, communication with partners, preparation for client meetings, and participation in training and community events.

Physical Requirements:

This role primarily involves sedentary work, with occasional walking and the ability to exert up to 10 pounds of force. Home visits and apartment showings may be required, including locations accessible only by stairs.

Required Qualifications:

  • Possession of a valid Driver's License and successful completion of a DHS NetStudy 2.0 background check and driving record review.

Successful candidates will demonstrate the following skills and perspectives:

  • Commitment to the values and mission of Agate Housing and Services in combating homelessness and hunger.
  • Dedication to fostering an anti-racist culture within Agate Housing and Services and the wider community.
  • Belief in the potential for every household to achieve housing stability.
  • Adherence to harm reduction and housing-first principles.
  • Willingness to conduct regular home visits.
  • Ability to engage respectfully with clients, colleagues, and stakeholders from diverse backgrounds.
  • Capacity to quickly build rapport with individuals in crisis using trauma-informed, client-centered, and strengths-based approaches.
  • Strong organizational skills, attention to detail, and proficiency in technology and documentation processes.

Relevant experience may include:

  • Personal experience with homelessness.
  • One year of documented experience working, interning, or volunteering with individuals experiencing homelessness.
  • One year of documented experience as a Case Manager supporting families and individuals.
  • An Associate's, Bachelor's, or Master's degree in a relevant field such as Social Work (with appropriate licensure), Human Services, or Family Studies.

We encourage individuals with lived experience to apply. However, those who have received services from Agate Housing and Services within the last two years are ineligible for employment.

This position requires the use of a personal vehicle for agency-related tasks, and candidates must maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence. In addition to criminal background checks, applicants must possess a valid Driver's License and pass a driving record evaluation.

Preferred Qualifications:

  • Two years of experience working with families and/or individuals experiencing homelessness.
  • Lived experience of homelessness.
  • Licensed Social Worker.
  • Fluency in languages spoken by our clients (Spanish, Amharic, Oromo, Somali, ASL).

Referral Bonus Program:

If you know someone who would be a great fit for our organization, refer them Agate Housing and Services offers a $250 bonus to employees who refer qualified candidates for current openings. The referring employee must indicate their name in the application section that requests this information.

Referral Bonus Forms must be submitted to Human Resources within 30 days of the referred employee's start date. Forms submitted after this period will not be processed.

To qualify for rewards, candidates must be hired as permanent full-time or part-time employees (this excludes on-call, temporary, intern, or contract positions).

When applying, candidates must clearly state the name of the employee who referred them. The referral bonus will be paid within one month of the candidate's six-month anniversary. There is no limit to the number of referral bonuses an employee can earn.

Application Submission:

Visit our website and select the position you wish to apply for. Submit your information under "Apply Now" to access the full application, where you can upload your resume and cover letter. If you have previously created an account for application purposes, please log in before applying for another position.

Applications will be accepted until the position is filled. Qualified applicants will be contacted for interviews as applications are reviewed. No phone calls, please.

Agate Housing and Services is proud to be an equal opportunity workplace, striving to create a diverse and inclusive environment where all individuals are treated with dignity and respect. Employees actively participate in various committees that empower staff to shape the future of our agency.

Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous individuals, persons with disabilities, and LGBTQ+ individuals.