Regional Operations Manager

2 weeks ago

Valparaiso, Indiana, United States Dungarvin Full time
Company Overview

Dungarvin is dedicated to supporting individuals with intellectual and developmental disabilities, physical disabilities, autism, and mental health challenges through a variety of tailored programs that emphasize person-centered approaches. Our mission is to empower those we serve to pursue their aspirations while our team provides essential support in making informed choices and delivering active treatment at every opportunity.

Benefits and Perks:
  • Comprehensive Medical, Vision, and Dental Insurance for full-time employees
  • Supplemental Insurance options
  • Flexible Spending and Health Savings Accounts for full-time employees
  • Pet Insurance coverage
  • Life Insurance policies
  • 401(k) plan with a 3% employer match after one year of service
  • Accrued Paid Time Off for employees working 40 hours in a two-week period
  • PTO Donation program
  • Opportunities for Growth and Development
  • Employee Referral Incentives
  • Scheduled pay increases
  • Employee Assistance Program
  • Mileage reimbursement for work-related travel
  • Job mobility options across Dungarvin's 15 states of operation
  • Discounts with National Brands such as T-Mobile, Verizon, and Dell
  • Pay Active - access to 50% of your earned wages before payday
  • A dedicated training department providing paid training
Position Overview

Key Responsibilities:

The Regional Operations Manager is tasked with overseeing the management and operations of a designated segment of the business. This role encompasses personnel management, program coordination, and ensuring the delivery of high-quality services and support to vendors, individuals served, and other stakeholders. This position will oversee our Extensive Support Needs (ESN) sites.

Specific Duties Include:
  • Supervising managers and staff through recruitment, onboarding, training, and continuous performance evaluation, providing feedback through both informal and formal channels.
  • Indirectly overseeing program staff via program directors/coordinators, offering observations, guidance, and direction.
  • Leading the development and implementation of organizational philosophies, policies, and procedures.
  • Ensuring compliance with licensing and regulatory standards for all services.
  • Coordinating staff training in licensing, county standards, state regulations, fire codes, and Medicaid guidelines.
  • Managing all personnel within the designated area of responsibility.
  • Contributing to the development and execution of a comprehensive training program for staff.
  • Engaging in survey and review processes, responding to inquiries, attending exit meetings, and assisting in formulating survey responses and corrective action plans.
  • Collaborating with senior leadership on budgetary and fiscal components of the programs.
  • Promoting a positive and professional atmosphere among team members.
  • Ensuring compliance with all relevant licensing, certification, and regulatory standards.
  • Establishing and maintaining systems and processes that meet licensing and safety standards.
  • Facilitating the ongoing presence of choices in the lives of individuals served.
  • Overseeing the Individual Support Plan (ISP) development process and participating in team meetings.
  • Monitoring behavioral programming to ensure the use of least restrictive interventions and the preservation of individual rights.
  • Coordinating communication among team members to ensure effective service delivery.
  • Monitoring staff interactions with individuals served, community involvement, home environment, and person-centered planning.
  • Ensuring the overall safety and maintenance of the homes.
  • Providing input on organizational philosophy, policy, and procedures.
  • Participating in state or national committees as assigned.
Work Schedule:
  • Flexibility in scheduling is required, including being on call during weekends and off-hours as needed.
Qualifications:

Ideal Candidate Profile:
  • Bachelor's degree in human services or a related field.
  • Minimum of 5 years of experience in providing support and services to individuals with intellectual and developmental disabilities.
  • At least 5 years of supervisory experience.
  • Strong decision-making and communication skills, along with a responsible, mature, and flexible approach to management.
Additional Information:

At Dungarvin, we value diversity and inclusion as integral components of our strength. Together, we strive to foster an inclusive culture that supports both our employees and the individuals we serve. Dungarvin is an affirmative action and equal opportunity employer. All information will be kept confidential in accordance with EEO guidelines.

#DINJ

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